Founded in 1998, KCG Consulting is a full service call center consultancy.  Our services include building, fixing and analyzing call centers, program management, project management, Quality Assurance services, audits and advisory services.

Paul Kavanaugh, our Managing Principal, has 40+ years of experience in the call center arena and has held a number of senior management positions for companies both large and small throughout the industry.  As a longtime PACE (formerly ATA) member, he is well acquainted with the companies and major players occupying the industry and has maintained relationships with many vendors providing services to clients and competitors alike.

Kevin Kavanaugh, our Senior Project Manager, brings 20+ years of experience to our family business.  He is well versed in building and managing centers and has a particular expertise in the IT arena.  He has managed a number of outsourced programs in both marketing and customer service.  He designed our proprietary Quality Assurance system now in use at multiple locations.

Elaine Skaggs, our Senior QA Analyst, brings 7+ years of experience in the quality arena.  She has managed a large QA department for an outsourcer as well as having filled various other roles, notably in the call center management arena. Clients using our QA system speak quite highly of her and insist that she participate in their calibration sessions

The other members of our team all bring years of experience and particular expertise to their assignments. We never assign someone to a project if they do not already possess the ability and experience to get the job done properly.

KCG is based in Weston, Florida with a regional office in Kingsport, Tennessee but we have clients all over the country.  Travel is simply one of the requirements of the job. We differ from most consulting companies because on longer term assignments, our consultants only return home every other weekend for three days.  This eliminates the dreaded Tuesday through Thursday work week many clients find hard to accept.

We would like nothing better than for you to give us a call to discuss any projects you may have in mind.

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