We call ourselves a full service contact center consultancy, and for good reason.  Over the years we have built (as project managers) call centers, ranging from a $10 million state-of-the-art facility for American General in Houston to a smaller budget new facility for Tradecast Securities.  KCG has been called in to analyze and implement fixes for centers, good examples being Harley Davidson Insurance in Carson City and US Life in New Jersey.  Many outsourced programs have been managed for Aon, Macys and Citi among others.  Our QA department supplies full functionality for USAble Life, operating as their entire QA unit.

So yes, as you can see, we are a full service consultancy.  Take a look at some of our services and then give us a call.  We can discuss your particular needs and tell you what we can do for you to build or improve your center.

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