We call ourselves a full service contact center consultancy,
and for good reason. Over the years we
have built (as project managers) call centers, ranging from a $10 million
state-of-the-art facility for American General in Houston to a smaller budget
new facility for Tradecast Securities.
KCG has been called in to analyze and implement fixes for centers, good
examples being Harley Davidson Insurance in Carson City and US Life in New
Jersey. Many outsourced programs have
been managed for Aon, Macys and Citi among others. Our QA department supplies full functionality
for USAble Life, operating as their entire QA unit.
So yes, as you can see, we are a full service
consultancy. Take a look at some of our
services and then give us a call. We can
discuss your particular needs and tell you what we can do for you to build or
improve your center.
